Privacy Policy

Industry.com.sa platform believes that protecting your personal data is important, and it wants to inform you as a user of the website (the “Platform” ) about how your personal information is collected, used, processed, disclosed, and the confidentiality and privacy mechanisms applied on the Platform. Therefore, Tazamon Information Technology Company has created this Privacy Policy to demonstrate our commitment to protecting the privacy of user data on its Platform and to explain what data we collect during your use of our services.

Please read this Privacy Policy, as by accessing and using the Platform, all your information will be subject to this policy.

What does this Privacy Policy cover? This Privacy Policy covers all the data the Platform collects and retains in its electronic systems, including:

1- Personal information and data that you provide to us.
2- Information automatically collected when you use the Platform’s services.

3- Personal data obtained from external sources.

Personal Data You Provide to Us

Personal data is information of a personal nature that the user provides to us while using the platform’s services, which enables us to identify users on the Platform. This includes, but is not limited to, the following data:

Account data: When you register for an account with us, we ask for certain personal information to create your account, such as your name, title, address, email address, password, and phone number.

Establishment data: We may request details about your establishment, such as its name, type, commercial registration data, tax registration certificate, and any other related information.

Product data: If you are a seller, we may ask you to provide details of the products you will sell on the Platform, including sales details and other relevant information. If you are a buyer, we may request details about the products you wish to purchase on the Platform, along with any other related details.

Payment data: We collect your payment details, bank account numbers, credit card numbers, expiration dates, and security codes, as well as transaction information that may be processed and stored by one or more third-party payment service providers or payment gateway companies.

Complaint handling data: We may ask you to provide information to resolve disputes or assist with complaints related to the Platform or goods purchased through the Platform. Buyers and/or sellers may submit complaints regarding products and services on the Platform and/or disputes between buyers and sellers to the Platform. Under these circumstances, we will process the data provided to us by the buyer and/or seller relevant to the disputes or complaints for the purpose of handling them.

Stored data: To facilitate your use of the services available on the Platform (including websites and/or mobile apps), we may request access to content stored on your devices, which you may provide to us, including, but not limited to, contacts in your address book, photos, videos, and/or other files.

Other data: We may collect users’ contact details and other information from publicly available sources for purposes of user verification and conducting due diligence checks on users.

Information Automatically Collected when You Use the Platform’s Services

This includes non-personal information sent automatically by your browser to our servers, known as log data. This includes, but is not limited to, the following data:

Usage data: We collect information about your interaction with the services provided, such as the pages or content you view on the application, the searches you perform, your activity, the time spent on a page or screen, and navigation paths between pages, including information about the types and specifications of purchased products and services, pricing, delivery details, and records of disputes and complaints between users.

Location data: We may collect information about your location, such as the city/country associated with your Internet Protocol (IP) address. Additionally, when using the location-sharing feature, we may collect location information for your mobile device. Keep in mind that most mobile devices allow you to control whether location services are enabled or disabled for any app on your device through the device’s settings menu.

Device data: We collect information about your computer or mobile device, such as the operating system type and version, manufacturer, browser type, screen resolution, device identifiers, IP address, or general location information such as city, country, or geographical area.

Cookies and similar technologies: As is common on many other websites, cookies are sent to your device. The purpose is to understand how you interact with and use the services offered on the Platform in order to measure user performance and improve the services provided on the Platform

Communications: When you communicate with customer service via phone, email, or other announced communication methods, we collect information related to the communication and any other information you provide to us. In this case, we may request your personal data to verify your identity.

Personal Data from External Sources

This is personal information obtained when you use third-party services, such as logging into the Platform’s services through another third-party website or app (e.g., Google, Facebook, Apple), where the third party authorizes us to access your registration information and profile data. You agree that the Platform may collect, store, and use this data in accordance with this Privacy Policy. We are not responsible for how those third parties use and share your information, therefore please review their privacy policies to understand how they handle and share your personal information.

What is the Purpose of Collecting and Using your Personal Data?

In general, we collect and process your personal data for various purposes to enable you to benefit from our services and third-party services, including, but not limited to, the following:

Opening an account: We use your personal data to verify your identity and eligibility for registration and to create your account on the Platform, which enables you to use the Platform, process transactions and payments, benefit from the provided services, and respond to your inquiries.

Customer service: The customer service team needs access to your personal data and details to respond to your inquiries, provide services, and offer the assistance you need.

Providing services: We use your personal data to facilitate communication between the seller and buyer on the platform, facilitate sales and purchases, and provide logistics and customs clearance services.

Marketing activities: We use your personal information for analytical or statistical purposes to achieve promotional, marketing, and advertising goals.

Communication: We use your personal information to verify your account and for operational and promotional purposes, such as managing your account or providing technical support, which includes sending you periodic messages about service-related promotional offers.

Improving our services: We also use your personal data for analysis and improvement of our services and how we provide them.

Legal purposes: We may need to use your personal information to address and resolve legal claims and disputes, enforce our terms and conditions, or comply with legal requests from competent authorities and entities.

Other purposes: We may use your personal data for purposes not disclosed in this Privacy Policy, such as for public interest archiving or for statistical purposes as allowed by applicable data protection laws

Who are the third Parties with Whom We Share Your Personal Data?

Business partners, third-party service providers, and/or affiliated companies of the Platform with whom we work or collaborate to help provide services to you, or who process personal information for the purposes outlined in this Privacy Policy, including but not limited to:

Platform members, our affiliates, and/or service providers who work with us to offer processing services, such as software, tools, systems, and messaging services, for the purposes specified in this Privacy Policy.
Our business partners, to the extent necessary to provide you with the services you choose on the Platform (for example, to offer you discounts or promotions that might interest you).
Marketing and advertising Platforms, such as Google, X, Facebook, Instagram, and providers of analytics services related to user behavior, in order to tailor the content you see when visiting our Platform. These platforms may combine the information we collect on our Platform with data from their own platforms and other sources to conduct targeted advertising. The processing activities of third-party marketing platforms are subject to their own privacy policies, not this privacy policy.
Payment service providers who collect and process personal data to assist with transaction payments or withdrawal requests for sellers. The activities of payment service providers may be subject to their own privacy policies, not this privacy policy.
Credit risk assessment service providers who assess the risk for sellers to determine whether they can be allowed to withdraw funds.
Customs clearance and logistics service providers to offer delivery services for buyers, including product returns, exchanges, and storage services for sellers.
Website and application hosting providers to store content, the Platform, and data, and cloud computing service providers for cloud storage services.
Customer service providers to offer post-sale support services.

Responding to Legal Requests: We may disclose your personal information to courts, governmental, tax authorities, or any relevant third parties to the extent we are permitted under applicable law.

Actual or Potential Buyer: We may disclose your personal information to any actual or potential buyer (and their agents and advisors) in connection with any actual or proposed purchase, merger, or acquisition of any part of our business, provided we inform the buyer that they must use your personal information only for the purposes disclosed in this Privacy Policy.

Otherwise, unless we have your consent, we will not share your personal information with any third parties in any manner.

Retention and Deletion of Your Personal Data:

We retain your personal information for as long as we have a legitimate ongoing business need to do so, such as providing you with services or products, or as required or permitted under applicable laws, such as tax and accounting laws.

When we no longer have a legitimate business need to process your personal information, we will either delete it or anonymize it, or if this is not possible (for example, due to the storage of your personal information in backup archives), we will securely store your personal information and isolate it from any further processing until deletion is possible.

Information Security:

We take all precautionary measures and apply all technical, physical, and organizational procedures to protect your data from unauthorized access during the transfer or storage of your personal information. However, no method of data transfer, storage, or protection is 100% secure, and we cannot guarantee the security of internet networks as protection systems may be vulnerable to breaches

We use commercially reasonable security methods to prevent unauthorized access to the site, maintain data accuracy, and ensure the proper use of the information we hold. For registered platform users, you can view and edit some of your information through your password-protected account. We recommend not disclosing your password to anyone. Our employees will never ask you for your password in a phone call or email. If you share a computer with others, you should not choose to save your login information (e.g., user ID and password) on that shared computer, and remember to log out of your account and close your browser window when finished with your session.

Data Transfers

We may transfer and store the data we collect about you in countries other than the country in which the data was collected, including the United States, Canada, or any other country outside of Saudi Arabia, the European Economic Area ("EEA"), or the United Kingdom. These countries may not have the same data protection laws as the country where you provided the data. When we transfer your data to other countries, we will protect it as described in this Privacy Policy and comply with applicable legal requirements to provide adequate protection for the transfer of data to countries outside of Saudi Arabia. We will also implement appropriate safeguards with respect to acceptable transfers as required by the Personal Data Protection Law in Saudi Arabia and related regulations.

In this section, we explain how we use cookies and similar technologies (collectively referred to as "cookies") to recognize you when you visit our Platform.

What are cookies?

Cookies are small amounts of data sent to your browser and stored on your computer’s or mobile device’s hard drive for the purpose of understanding how you interact with and use the services provided on the Platform, to measure user performance, and improve the services offered on the Platform. If you do not disable or delete cookies, each time you use the same browser or mobile device to access the Platform, our web servers will be notified of your visit to the Platform, and we may become aware of your visit and usage patterns.

Cookies set by the website or application owner—in this case, the Platform—are called "first-party cookies". Cookies set by parties other than the website owner are called "third-party cookies". Third-party cookies enable third-party features or functionalities to be provided on or through the website (e.g., advertisements, interactive content, and analytics). Parties that set third-party cookies can recognize your device both when it visits the relevant website and when it visits certain other websites.

Cookies can also be classified as session cookies (which are deleted as soon as you close your browser or turn off your device) and persistent cookies (which remain even after you close your browser or turn off your device/application and are activated each time you visit the site). Session cookies use encrypted data to authenticate you, and persistent cookies do not store account numbers or passwords. We use both session and persistent cookies

Why Do We Use Cookies?

We use first- and third-party cookies for several reasons. Some cookies are required for technical and/or security reasons for our Platform to function, and we refer to them as "essential" or "strictly necessary" cookies. First-party cookies are primarily used to enable basic functionality on our Platform, including web analytics cookies that help us understand how users interact with our webpages and how we can improve their use. For example, we use essential or strictly necessary cookies to enable us to remember items added to your shopping cart on the Platform and recognize you when you log in to your account.

Additionally, we use social media cookies. You can sign up for Platform membership and share platform content via social media such as Facebook and X. We sometimes embed videos from websites such as YouTube. These websites have their own privacy policies that govern their use of information, which you can find on the respective websites.

We also use cookies to enable us to track and target Platform visitors’ interests to enhance their experience on our Platform by researching visit patterns and conducting interest-based advertising, helping our partners track user visits to platforms, and tracking progress and engagement in promotions. We use both first- and third-party cookies for these purposes.

Cookies We Use

The specific categories of first- and third-party cookies served through our platform and the purposes they serve are outlined in the table below (please note that the specific cookies listed below may vary):

Types of Cookies:	Who Serves These Cookies
Essential Cookies: These cookies are strictly necessary to enable access to and use of our Platform. They provide the necessary functions to ensure the proper and secure performance of our Platform. These cookies cannot be disabled.	Industry.com.sa https://www.Industry.com.sa
Statistical Cookies: Statistical cookies, including analytical cookies, collect information in an aggregated form to help us understand how users interact with and use the Platform. We use this information to help improve the Platform and security standards.	Industry.com.sa https://www.Industry.com.sa/ Google Analytics (please see below for further information) https://policies.google.com/privacy https://developers.google.com/analytics/ devguides/collection/analyticsjs/cookie- usgae
Service and Personalization Cookies: These cookies are used to remember your computer or mobile device when you visit a website, including your registration details, login information, and your preferences, such as language and region. They are also used to ensure that you do not have to log in every time you use your browser to comment on articles, and to ensure that interactive services function effectively. Personalized cookies are also used to recommend content that we believe will interest you ny displaying relevant ads and measuring them based on what you habe previously viewed. Social media cookies, which enable you to log in to the platform using your social media accounts and share pages and content that you find interesting via third-party social networks and other websites, may also be included in personalized cookies. These cookies may also be used to advertising purposes.	Industry.com.sa https://www.Industry.com.sa Google http://www.google.com
Marketing Cookies: Marketing cookies help us provide more targeted and relevant advertising to you. We also use marketing cookies to evaluate the effectiveness of our marketing communications by monitoring open rates and convestions.	http://www.facebook.com http://twitter.com http://google.com http://bing.com http://yahoo.com

Tracking Technologies and Other Web Beacons

Cookies are not the only way to recognize or track visitors to our Platform. We may use other, similar technologies from time to time, such as web beacons (sometimes called "tracking pixels" or "GIFs"). These are small graphics files that contain a unique identifier that enables us to recognize when someone has visited our Platform or opened an email we sent them. This allows us, for example, to monitor user traffic patterns from one page on our Platform to another, deliver cookies or communicate with them, understand whether you arrived at our Platform through an online ad displayed on a third-party website, to improve site performance, and to measure the success of email marketing campaigns. In many cases, these technologies rely on cookies to function properly, and so declining cookies will impair their functionality.

How Can I Control Cookies?

You can choose whether to accept cookies through the privacy settings of the browser you use to access the platform or through your device’s privacy settings. Since the methods for rejecting cookies via web browser controls vary from browser to browser, you should visit your browser’s help menu for more information. If you accept cookies, your device will continue to collect data unless you adjust your device’s privacy settings.
You have the right to decide whether to accept or reject cookies. If you choose to reject cookies, you can still use our website, though your access to some functionality and areas of our site may be restricted.

Most advertising networks offer a way to opt-out of targeted advertising. If you would like to learn more, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com. Alternatively, you can follow the relevant third-party cookie opt-out links provided in the table above to find out how to opt-out of their use of advertising cookies.

Some features of the Platform rely on cookies, so please be aware that if you choose to block cookies, you may not be able to log in or use those features, and preferences that depend on cookies may be lost.

Google Analytics (More Information): Our website uses Google Analytics, a web analytics service provided by Google. Google cookies allow us to analyze the use of the Platform by informing us about the pages our users view, which pages are most popular, what time of day our Platform is visited, whether users have visited our platform before, and from which site web users are redirected to our site. The data generated by the cookie about your use of the Platform will be transmitted to and stored by Google on servers in the United States.

The Platform uses an IP anonymization tool so that IP addresses are truncated within the territories of member states of the European Union and other members of the European Economic Area Agreement. Only in exceptional cases is the full IP address transferred to Google’s servers in the United States and then truncated there.

Google uses the data on behalf of the Platform to evaluate your use of the Platform, compile reports on website activity for website operators, and provide other services related to internet usage. Google may disclose this information to third parties under legal provisions or for processing by third parties on behalf of Google. For more information about Google Analytics cookies, please visit Google’s privacy policy page.
The IP address transmitted by your browser to Google Analytics will not be linked to any other data stored by Google. You can block cookies through your browser settings, but this may lead to problems using some site functions. You can also opt out of Google Analytics through your current web browser.

IP Address: When you visit websites, the server used by our web host will log your IP address, the date and time of your visit, the type of internet browser you are using, and the URL of any website that referred you to our site.

Web Surveys: Our online web surveys enable us to collect specific information regarding issues such as your feedback on the look and feel of our website. Additionally, we may request information about various elements of our customer service. Your feedback is vital and appreciated, as it enables us to improve the quality of customer service we provide. Providing your name and other details is entirely optional.

Minors: Our websites and content are not intended for minors (under the age of 18), and we do not intend to sell any of our products or services to minors. If a minor provides us with personal data without parental or guardian consent, the parent or guardian should contact us at [email protected] to have the information removed.

Modifying and Updating Your Personal Data

You can access, review, correct, update, and edit the data you have previously provided to us at any time by logging into your account, reviewing your account settings, and updating your profile. You can also access your information, request corrections, or request restrictions on processing by contacting us. In such cases, we may need to verify your identity before processing your request. Additionally, you have the right to opt out of marketing emails by clicking the "unsubscribe" link in the email messages.

Changes to the Privacy Policy

The Platform reserves the right to change this Privacy Policy from time to time, and we will publish the new Privacy Policy, indicating the date of the last modification or update. Therefore, please review this Privacy Policy periodically for any changes.

Language

If there is any conflict between the Arabic and English versions of this Privacy Policy, the Arabic language shall prevail in its interpretation.

Consent

By reading this Privacy Policy, you agree to the collection, use, and disclosure of your personal data as explained in this Policy. If you do not agree, please do not provide us with any of your personal data.

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