Privacy Policy
Note: this Industry.com.sa Privacy Policy applies to the collection, use and disclosure of
information in connection with the products and services offered by Industry.com.sa.
We at Industry.com.sa ("we", "us") recognize the importance of privacy and confidentiality of
personal information. Industry.com.sa (the "Platform") is a B2B platform which connects and
facilitates sales and purchases of products and/or services between suppliers (or "Sellers") and
buyers (or "Buyers"). The Platform is for business-to-business transactions and therefore is only
made available for use by businesses and not for individual or personal use. This Privacy Policy
sets out the ways in which Industry.com.sa collect, use, and disclose information in connection
with its operation of the Platform including personal information about Platform visitors and
representatives and employees of Buyers and Sellers ("you"). This Privacy Policy also applies to
use of our Platform via a mobile device, either through mobile applications or mobile-optimized
websites.
If you have any questions or concerns about the use of your personal information, then please
contact us using the contact details provided in the section "HOW TO CONTACT US" at the
bottom of this Privacy Policy.
COLLECTION OF INFORMATION
The personal information that we may collect about you broadly falls into the following
categories:
Information you provide to us
If you are a representative or employee of any Buyer or Seller or a sole trader Buyer or
Seller:
you will be asked to provide certain contact information that is necessary for the
registering for a Platform account on behalf of a Buyer or Seller, including name,
address, phone number, email address, job title and department.
you will be asked to provide certain identity information, tax registration and/or related
information about your business, such as your company name, business type and
industry, corporate registration details and information about your business license.
if you are a Seller, we will also ask you to provide details about the goods and products
that you intend to sell via the Platform and details about your sales/transactions on
Industry.com.sa;
if you are a Buyer, we will also ask you to provide details or preferences about the goods
and products that you may be interested in buying via the Platform and any details or
preferences relevant to your purchases;
in connection with the facilitation of transactions, purchases, and payments over the
Platform, you will be asked to provide certain payment information. This might include
bank account numbers, billing and delivery information, credit/debit card numbers,
expiration dates and security code and tracking information from cheques or money
orders to facilitate the sale and purchase as well as the settlement of purchase price of
the products or services transacted on or procured through the Platform.
we will process any information provided to us in connection with disputes or to
support complaints in connection with the Platform or goods and/or services purchased
via the Platform. Please note, Buyers and/or Sellers may submit complaints regarding
the products and services on the Platform and/or disputes between the Buyers and
Sellers to the Platform and under such circumstances, we will process data provided to
us by Buyers and/or Sellers that is relevant to the disputes or complaints submitted. This
may include health data of end-users (which may include minors as applicable) of
products purchased on the Platform to the extent relevant to the disputes or complaints
that are being reviewed by the Platform and to the extent that the individual(s) has
provided their explicit consent to their data being shared with us for the purposes of
handling the complaints and/or settling the disputes.
Information you submit to the Platform for publication may be made publicly available
on the Platform and therefore accessible by any internet user. You should exercise
caution when deciding what information, you submit to us for publication.
to facilitate your use of the services available on the Platform (including on websites
and/or mobile applications), we may request for access to, and you may provide us
with, contents stored in your devices including but not limited to contacts in address
book, photos, videos and/or other files. If you are using our communication tools on the
Platform (particularly in case of voice communication), we may require access to your
camera and/or microphone and may conduct voice recordings.
Information that we collect automatically.
If you contact us (such as via our customer services department chat service, telephone
or email), we may record a copy of your correspondence and may ask for additional
information to verify your identity.
We will collect contact details and other information of users from publicly available
sources for the purposes of verifying the users and performing due diligence on the
users.
We will collect details of user activities, transactions and interactions on the Platform
including information relating to the types and specifications of the products and
services purchased, pricing and delivery information, dispute and complaint records,
communications between users and any information disclosed in any discussion forum.
From time to time, we may also collect information about the existing and prospective
users, during or in connection with trade shows, industry events and/or other functions.
Including representative contact names, addresses, phone numbers, fax numbers and
email addresses.
If you visit our Platform, we will automatically collect certain information from your
device. In some countries, including countries in the European Economic Area, this
information may be considered as personal information under applicable data
protection laws. Specifically, this information may include IP addresses, device type,
unique device identification numbers, browser type, geographic location, browsing
patterns and details of how you have interacted with our Platform and the goods and
services available on it. In addition, we gather statistical information about the Platform
and visitors to the Platform including browser software, operating system, software and
hardware attributes, pages viewed, number of sessions and unique visitors. Collecting
this information enables us to better understand the visitors who come to our Platform,
where they come from, and what content is of interest to them. We use this
information for our internal analytics purposes and to improve the quality and relevance
of our Platform. Some of this information may be collected using cookies and similar
tracking technology, as explained further under the section “COOKIES” below.
Information that we receive from third parties.
We may receive personal information about you from social media platforms if you
choose to register for a Platform account via a social media account. Exactly what
information we receive will depend on your privacy settings with the applicable
platform, but it would typically include basic public profile information such as:
o Your username or nickname
o Your profile picture
o Country
o Company name
o Contact details We may receive personal information about you from third
parties that are engaged by us to assist with providing verification services and
conducting suitable money laundering and KYC (know-your-customer) checks on
users, and to improve our marketing efforts. This may include your name, email
address, company details and contact information for company representatives.
USE OF PERSONAL INFORMATION
We and use your personal information for the following purposes:
verifying your identity and conducting security, KYC (know-your-customer) and anti-
money laundering diligence and background checks in order to set up user accounts;
verifying your eligibility to register as a Platform user in accordance with our Terms of
Use;
setting up / administering user accounts, including providing log-in IDs and developing a
Platform ;
providing users with customer service support; responding to queries, feedback, and
managing claims and/or disputes;
facilitating communication between Buyers and Sellers via the Platform, processing
transactions and settlement between Buyers and Sellers made over the Platform,
assessing fund withdrawal requests from Sellers;
providing logistics and warehousing services (including, without limitation, customs
clearance declarations via the Platform);
facilitating customs clearance declarations / applications via the Platform;
assessing and monitoring account security and transaction risks of users of
Industry.com.sa, detecting and preventing fraud, money laundering and other security
incidents;
sending and serving tailored marketing and advertising that we believe will be of
interest to you based on the ways in which you use the Platform, your browsing records,
and order history;
performing research or statistical analysis in order to improve the content and layout of
the Platform, and to improve the product offerings and services on Industry.com.sa,
including, for example, using anonymized data for machine learning purposes;
identifying, developing and marketing and advertising products and services that we
believe you will value, including across browsers and devices, in accordance with
applicable laws. Cookies or other similar technologies may be used to provide you with
advertising based upon your browsing activities and interests (see section "COOKIES"
below). Where we are required by applicable law, we will seek your consent prior to
sending you communications for marketing purposes;
when you use services that require access to contents stored in and/or functions on
your devices (including but not limited to contacts in address book, photos, videos,
microphone and/or camera), we use your photos, videos, contact information in your
address book, and other personal information to respond to your requests, provide the
requested services to you, and improve our services.
We may also use your personal information for other purposes that are not incompatible with
the purposes we have disclosed to you (such as archiving purposes in the public interest,
scientific or historical research purposes, or statistical purposes) if and where this is permitted
by applicable data protection laws.
DISCLOSURE OR SHARING OF PERSONAL INFORMATION
We may disclose (or provide access to) personal information to the following categories of
recipients:
Other Platform Users where necessary in connection with the facilitation of purchases
and communications made between you and the other users.
Third party business partners, service providers and/or affiliates of Industry.com.sa
engaged by us or working with us to assist us to provide services to you or who
otherwise process personal information for purposes described in this Privacy Policy or
notified to you when we collect your personal information. Categories of these partners
or service providers include:
o Members of Industry.com.sa and their respective affiliates and/or their
designated service providers that work with us to provide processing services
such as software, tools, systems and messaging services for purposes described
in this Privacy Policy;
o our business partners (for example, in order for them to provide you with
discounts or offers that may interest you);
o marketing and advertising platforms, such as Google, Twitter, Facebook and
Instagram, and providers of analytics services relating to users’ behavior, in
order to tailor the content you see when visiting our Platform. These platforms
may combine information they collect on our Platform with data on their
platforms and data they collect from other websites or through other sources in
order to conduct targeted advertising. The processing activities of these third-
party marketing platforms are governed by their own privacy policies, not this
Privacy Policy;
o payment service providers who collect and process personal information to
assist with settling the payments for transactions or process withdrawal requests
for Sellers. The activities of payment service providers may be governed by their
own privacy policies, not this Privacy Policy.
o credit risk assessment providers to conduct risk assessment on Sellers to
determine whether a Seller can be permitted to make a fund withdrawal;
o logistics partners for providing delivery services for Buyers, including return and
exchange of products, and warehousing services for Sellers;
o custom agents for customs clearances purposes;
o cloud computing service providers to provide cloud storage services;
o customer service providers to provide after-sale services;
o risk control service providers to assess the security of users’ accounts and
transaction risks; and
o third party rating / reviewing service providers to carry out reviews of our
services with customers if you choose to participate in reviewing or rating
Industry.com.sa products and/or services.
To our professional advisers, law enforcement agencies, insurers, government, and
regulatory and other organizations where we believe it is necessary to comply with
applicable laws or to exercise, establish or defend our legal rights or protect your vital
interests or those of any other person, we may also disclose and transfer your personal
information or as otherwise required or permitted by applicable laws.
To an actual or potential buyer (and its agents and advisers) in connection with any
actual or proposed purchase, merger or acquisition of any part of our business, provided
that we inform the buyer it must use your personal information only for the purposes
disclosed in this Privacy Policy.
To any other person with your consent to the disclosure.
We may provide aggregated or anonymized data to third parties, but when we do so, the
information we share is in a de-identified format that does not personally identify you.
RETENTION
We retain your personal information as long as we have an ongoing legitimate business need to
do so for example to provide services or products to you, or as required or permitted by
applicable laws, such as tax and accounting laws.
When we have no ongoing legitimate business need to process your personal information, we
will either delete or anonymize it or, if this is not possible (for example, because your personal
information has been stored in backup archives), then we will securely store your personal
information and isolate it from any further processing until deletion is possible.
COOKIES
This section explains how we use cookies and similar technologies (we'll refer to them
collectively as "cookies") to recognize you when you visit our Platform. It explains what these
technologies are and why we use them, as well as your rights to control them.
What are cookies?
A cookie is a small amount of data that is sent to your browser and stored on your computer's
or mobile device’s hard drive. If you do not de-activate or erase the cookie, each time you use
the same browser or mobile device to access the Platform, our web servers will be notified of
your visit to the Platform and in turn we may have knowledge of your visit and the pattern of
your usage.
Cookies set by the website or app owner (in this case, Industry.com.sa) are called "first party
cookies". Cookies set by parties other than the website owner are called "third party cookies".
Third party cookies enable third party features or functionality to be provided on or through the
website (e.g. like advertising, interactive content and analytics). The parties that set these third
party cookies can recognize your device both when it visits the website in question and also
when it visits certain other websites.
Cookies can also be categorized as session cookies (which are erased once you close the
browser or shut down the device) and persistent cookies (which remain even after closing the
browser or shutting down the device/application and which are activated each time you visit
the Platform). The session cookies use encrypted data to authenticate you. The persistent
cookies do not store account numbers or passwords. We use both session cookies and
persistent cookies.
Why we use cookies?
We use first and third party cookies for several reasons. Some cookies are required for technical
and/or security reasons in order for our Platform to operate, and we refer to these as
"essential" or "strictly necessary" cookies. First party cookies are mainly served to enable basic
functionality on our Platform; including web analytics cookies that help us understand how
users use our web pages and how we can improve their use. For example, we use essential or
strictly necessary cookies to enable us to remember goods added to your Industry.com.sa
shopping basket and to recognize you when you sign into your Industry.com.sa account.
In addition we also use social media cookies. You may register for Platform membership and
"share" Platform content through social media such as Facebook and Twitter. Sometimes we
embed videos from websites like YouTube. These websites have their own privacy policies
which govern their use of information, which you can find on the respective websites.
We also use cookies to enable us to track and target the interests of Platform visitors to
enhance the experience on our Platform by researching visiting patterns and conduct interest-
based advertising; assisting our partners to track user visits to the Platforms; and to track
progress and participation in promotions. We use first and third party cookies for these
purposes.
Cookies we use
The specific categories of first and third party cookies served through our Platform and the
purposes they perform are described in the table below (please note that the specific cookies
served may vary):
Types of cookie
Who serves these cookies
Essential Cookies These cookies are strictly
necessary for enabling access and use of our
Platform. They provide the necessary functionality
to ensure the proper performance, security, and
functionality of our Platform. These cookies
cannot be disabled.
Industry.com.sa
https://www.Industry.com.sa/
Statistical Cookies: Statistical cookies, including
analytics cookies collect information in aggregate
form to help us determine and understand how
users interact with and use our Platform. We use
this information to help us to improve and
optimize our Platform and its security.
Industry.com.sa
https://www.Industry.com.sa/
Google Analytics (please see below for
further information)
https://policies.google.com/privacy
https://developers.google.com/analytics/
devguides/collection/analyticsjs/cookie-
usgae
Personalization and Service Cookies: These cookies
are used to remember your computer or mobile
device when you visit a website. They remember
your registration and login details and your
settings and preferences such as language and
region. They are also used to ensure you don’t
have to login every time you use your browser to
comment on articles and to ensure interactive
services work effectively. Personalization cookies
are also used to recommend content we think
you'll be interested in by serving and measuring
relevant advertising, based on what you've looked
at before.
Personalization cookies may also include social
media cookies which are used to enable you to log
into our Platform using your social media
accounts and to share pages and content that you
find interesting on our Platform through third
party social networking and other websites. These
cookies may also be used for advertising purposes
Industry.com.sa,
https://www.Industry.com.sa/
Google http://www.google.com
too.
Marketing Cookies. Marketing cookies help us to
ensure that provide you with more targeted and
relevant marketing. We will also use marketing
cookies to evaluate the effectiveness of our
marketing communications by monitoring open
rate and conversions.
Facebook http://www.facebook.com
Twitter http://www.twitter.com
Google http://www.google.com
Bing https://www.bing.com/
Yahoo https://www.yahoo.com/
Other tracking technologies and web beacons
Cookies are not the only way to recognise or track visitors to our Platform. We may use other,
similar technologies from time to time, like web beacons (sometimes called "tracking pixels" or
"clear gifs"). These are tiny graphics files that contain a unique identifier that enable us to
recognise when someone has visited our Platform or opened an e-mail that we have sent them.
This allows us, for example, to monitor the traffic patterns of users from one page within our
Platform to another, to deliver or communicate with cookies, to understand whether you have
come to our Platform from an online advertisement displayed on a third-party website, to
improve site performance, and to measure the success of e-mail marketing campaigns. In many
instances, these technologies are reliant on cookies to function properly, and so declining
cookies will impair their functioning.
How can I control cookies?
You can determine if and how a cookie will be accepted by configuring the privacy setting of the
browser you are using to access the Platform or the "privacy setting" of your device. As the
means by which you can refuse cookies through your web browser controls vary from browser-
to-browser, you should visit your browser's help menu for more information. If you adjust the
privacy setting in the browser, your device will continue collecting data unless you adjust the
privacy setting of the device, and vice versa.
You have the right to decide whether to accept or reject cookies. If you choose to set your web
browser controls to reject cookies, you may still use our website though your access to some
functionality and areas of our website may be restricted.
Most advertising networks offer you a way to opt out of targeted advertising. If you would like
to find out more information, please visit http://www.aboutads.info/choices/ or
http://www.youronlinechoices.com. Alternatively, you can follow the applicable links of the
respective third-party personalization cookie provided in the table above for details of how to
opt out of use of particular advertising or personalization cookies.
Certain features of the Platform depend on cookies. Please be aware that if you choose to block
cookies, you may not be able to sign in or use those features, and preferences that are
dependent on cookies may be lost.
Google Analytics (More information) Our Platform uses Google Analytics, an internet analytics
service provided by Google, ("Alphabet Inc "). Google's cookies allow us analyze use of the
Platform by telling us which pages our users are viewing, which ones are most popular, what
time of day our Platform are visited, if users have previously visited our Platform, from which
website users are redirected to our Platform were and the like. The data generated by the
cookie about your use of the Platform will be transmitted to Google and stored by Google on
servers in the United States.
The Platform uses an anonymization tool of IP addresses so that the IP addresses are truncated
within the territory of the Member States of the European Union and the other members of the
agreement on the European Economic Area. The non-truncated IP address are only
exceptionally transmitted to Google’s servers in the US and then truncated there.
Google uses the data on behalf of Industry.com.sa to evaluate your use of the Platform, to
compile reports on website activity for the website operators and for other website activity and
internet usage services. Google may disclose this information to third parties under the terms
of the law or for further processing by third parties on behalf of Google. For more information
about Google Analytics cookies, visit:
the Google Help pages and Privacy Policy: Google Privacy Policy: and
the Google Analytics Help Center:
https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
The IP address that your browser will pass on to Google Analytics will not be associated with
any other data stored by Google. Through your browser settings, you can block cookies;
however, this can lead to problems with the use of some functionalities of the website.
Through the add-on "Google Analytics Opt-out" you can through your current web browser opt-
out to the use of Google Analytics from then on:
http://tools.google.com/dlpage/gaoptout?hl=en. More information can be found here:
https://support.google.com/analytics/answer/6004245
IP ADDRESS:
Whenever you visit websites, the server used by our web Host will make a record of your IP
Address, the date and time of your visit, the type of Internet Browser you use and the URL of
any web site which referred you to our web site.
WEB SURVEYS:
Our online web surveys enable us to gather specific information regarding issues such as your
feedback on the look and feel of our website. Additionally, we may also request information on
several elements of our Customer Service. Your feedback is vital, appreciated and enables us to
enhance the Quality of Customer Service we provide. The provision of your name and other
details is totally optional.
MINORS
The Sites and their contents are not targeted to minors (those under the age of 18) and we do
not intend to sell any of our products or services to minors. If a minor has provided us with
Personal Data without parental or guardian consent, the parent or guardian should contact
[email protected] to remove the information.
SECURITY MEASURES
We employ commercially reasonable security methods to prevent unauthorized access to the
Sites, to maintain data accuracy and to ensure the correct use of the information we hold.
For registered users of the Sites, some of your information can be viewed and edited through
your account, which is protected by a password. We recommend that you do not divulge your
password to anyone. Our personnel will never ask you for your password in an unsolicited
phone call or in an unsolicited email. If you share a computer with others, you should not
choose to save your log-in information (e.g., user ID and password) on that shared computer.
Remember to sign out of your account and close your browser window when you have finished
your session.
No data transmission over the internet or any wireless network can be guaranteed to be
perfectly secure. As a result, while we try to protect the information we hold for you, we cannot
guarantee the security of any information you transmit to us and you do so at your own risk.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time in response to changing legal, technical or
business developments. When we update our Privacy Policy, we will take appropriate measures
to inform you, consistent with the significance of the changes we make. We will obtain your
consent to any material Privacy Policy changes if and where this is required by applicable data
protection laws. Any changes to this Privacy Policy will be communicated by us posting an
amended Privacy Policy on the Platform. Once posted on the Platform, the new Privacy Policy
will be effective immediately.
LEGAL BASIS FOR DATA PROCESSING
We process personal information for the purposes set out in this Privacy Policy, as described
above. Our legal basis for processing personal information will depend on the personal
information concerned and the specific context in which we collect it. However, we will
normally collect and process personal information about you only where it is:
necessary for providing the services pursuant to the agreement between you and
Industry.com.sa and/or its affiliates (for example, to provide you with the services you
request and to identify and authenticate you so you may use the Platform);
necessary to comply with legal requirements (for example, to comply with applicable
accounting rules and to make mandatory disclosures to law enforcement);
necessary for our legitimate interests and not overridden by your rights; and/or
where it is based on your consent.
If we collect and use your personal information in reliance on our legitimate interests (or those
of any third party), this interest will normally be to operate our Platform and services, manage
our relationship with you and communicate with you as necessary to provide our services to
you and for our legitimate commercial interest, for instance, when responding to your queries,
improving our Platform and our services, undertaking marketing, or for the purposes of
ensuring the security of our Platform and services and detecting or preventing illegal activities
such as fraud. We may have other legitimate interests and if appropriate we will make clear to
you at the relevant time what those legitimate interests are.
If we ask you to provide personal information to comply with a legal requirement or to enter
into a contract with you, we will make this clear at the relevant time. We will advise you
whether the provision of your personal information is mandatory or not (as well as of the
possible consequences if you do not provide your personal information). In some instances, you
may be required to provide us with personal information for processing as described above, in
order for us to be able to provide you all of our services, and for you to use all the features of
our Platform.
If you have questions about or need further information concerning the legal basis on which we
collect and use your personal information, please contact us using the contact details provided
under section “HOW TO CONTACT US” below.
INTERNATIONAL TRANSFERS OF PERSONAL INFORMATION
In connection with our provision of the Platform and its connected services, we may transfer
your personal information to countries outside of your home country. We take appropriate
steps to ensure that recipients of your personal information are bound to duties of
confidentiality and we implement appropriate measures to ensure your personal information
will remain protected in accordance with this Privacy Policy, such as standard contractual
clauses.
YOUR RIGHTS
As a user of the Platform, you have the following data protection rights, which you can exercise
at any time by contacting us using the contact details provided under section “HOW TO
CONTACT US” below:
The right to access, correct, update or request deletion of your personal information.
The right to object to processing of your personal information when it is based on our
legitimate interests, and separately the right to object to direct marketing.
The right to ask us, in some situations, to restrict processing of your personal
information or request portability of your personal information.
The right to opt-out of marketing communications we send you at any time. You can
exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-
mails we send you. To opt-out of other forms of marketing (such as postal marketing or
telemarketing), then please contact us using the contact details provided under section
“HOW TO CONTACT US” below.
If we have collected and process your personal information with your consent, then you
have the right to withdraw your consent at any time. Withdrawing your consent will not
affect the lawfulness of any processing we conducted prior to your withdrawal, nor will
it affect processing of your personal information conducted in reliance on lawful
processing grounds other than consent.
The right to complain to a data protection authority about our collection and use of your
personal information. For more information, please contact your local data protection
authority.
We respond to all requests we receive from individuals wishing to exercise their data protection
rights in accordance with applicable data protection laws.
If you are aware of changes or inaccuracies in your information, you should inform us of such
changes so that our records may be updated or corrected.
HOW TO CONTACT US
If you have any requests, questions or concerns about our use of your personal information and
this Privacy Policy, please contact us at [email protected].
LANGUAGE
If there is any conflict between the English version and another language version of this Privacy
Policy, the English version shall prevail.